Detail kurzu

Business Englisch - COMMUNICATION AT WORK

SMA-GUBS

Popis kurzu

This intensive and highly interactive programme covers the following aspects of business communication

Intenzivný kurz: vysokým interaktívnym programom, ktorý zahrnuje aspekty obchodnej komunikácie

Prihlásiť sa na kurz

Obsah kurzu

Block 1– Beginning of April (2 days) – BUILDING SOLID FOUNDATIONS Developing the practical command of key structures:

  • Introducing yourself by email
  • Formal and informal language
  • Opening and closing emails
  • Making a follow-up call
  • Arranging to meet
  • Exchanging contact details
  • Making small talk
  • Exiting a conversation
  • Presentations: The start, the finish and structuring
  • Presentations: Connect with your audience – techniques

Block 2 – End of April (2 days) – THE POWER CONTACTS

  • Asking for and giving an update
  • Making and responding to suggestions
  • Catching up with colleagues
  • Giving news by email
  • Dealing with attachments
  • Invitations and directions
  • Presenting an idea, product or service
  • Thanking and responding
  • Presentations: Use visuals to connect
  • Presentations: Presenting numbers and trends

Block 3– Beginning of September (2 days)- TOP UP YOUR TECHNIQUES

  • Dealing with customers
  • Checking understanding by email
  • A customer-supplier sequence
  • Reassuring and sympathizing
  • Responding to spontaneous invitations
  • Participating in decision-making meetings
  • Talking about social plans
  • Apologising and responding
  • Making and responding to quick requests
  • Presentations: Be positive (power words- The Yale 12, common power words)
  • Presentations: Be dramatic (techniques- simile, metaphor and analogy, storytelling, anecdote, self disclosure)

Block 4– End of September (2 days) – FINE TUNE AND PUT IT TO THE TEST

  • Asking about work and life
  • Avoiding saying no
  • Teleconferencing
  • Explaining procedures
  • Dealing with situations on the phone
  • Being negative diplomatically
  • Making people feel relaxed
  • Talking about taking time off
  • Presentations: Love your audience…not everyone is like you (left and right brain, representational systems, multiple intelligences, personality types)
  • Presentations: Q&A

Cieľová skupina

manažéri, podnikatelia, stredný a vyšší manažment

Certifikát Certifikát Poznámka k cene

množstevné zľavy, splátkový kalendár

Hodnotenie

Prihlásiť sa na kurz



Organizátor

SMA-GUBS

Radlinského 9, Bratislava


Vzdelávanie Master of Business Administration – MBA, MSc, organizovanie seminárov u firemných klientov, kurzov a školení.

Prihlásiť sa na kurz 762.6 EUR

Podobné kurzy

podľa názvu a lokality