HP Race to Results Service Management Simulation

Základné info
Prihlásiť sa na kurz

Popis kurzu

The HP Race to Results Service Management simulation is an exciting and interactive workshop, set in the context of the “high octane” world of motor racing. The simulation is a one-day program that provides participants with a high-level overview of service management. By applying ITIL® lifecycle concepts, processes and the culture of service management, participants aim to win the racing championship through increased service management maturity that leads to dramatic increases in business and race performance.

Cieľová skupina

  • IT professionals who need to understand service management at a high level.
  • Senior managers wishing to review service management within their own organizations.
  • Team leaders and process owners, who need to understand the big picture of service management and their part in it.
  • Business and project managers who need to understand how service management can support improved business performance.

Obsahová náplň

  • Normally delivered over five rounds, the simulation brings out all the aspects of SM as a result of the game dynamic. Initially focusing on Service Operation, the simulation then covers Service Strategy, Service Design, Service Transition and Continual Service Improvement, simulating aspects of ITIL® in a practical environment. In general terms, issues and subjects emerge. For more info about this course please open <a href=„http://h20195.www2.hp.com/v2/GetPDF.aspx/c04575574.pdf“ target=„_blank“ " class=„udrline“>datasheet

Termíny kurzov

30.03.2017
09.11.2017

Kurz na mieru (vnútrofiremný kurz)

Kurz je možné organizovať aj pre uzavreté skupiny kde obsah, termín a miesto sa dohodne podľa požiadaviek zákazníka.

Cena bude vypočítaná na základe presnej špecifikácie objednávateľa.

Odporúčaný rozsah kurzu: 1 deň

Kontakt a miesto konania

Kontaktné údaje
Helena Kazárová
tel: +420 261 307 495
e-mail: education.czsk@hpe.com

Adresa
Galvaniho 7, Bratislava

O organizátorovi

Kontaktné údaje
tel: +420 261 307 495
email: education.czsk@hpe.com
web: www.hpskoleni.cz

Adresa
HEWLETT-PACKARD, s.r.o.
Za Brumlovkou 5/1559, Praha Zobraziť na mape