Kurz: Business Service Management 9.x Essentials - Public Training

Popis kurzu

This entry-level, instructor-led classroom training offers technical personnel, who are new to Business Service Management (BSM) 9.0 or 9.1, the opportunity to develop hands-on experience in applying the fundamental concepts, principles, and methodologies for managing the administration and configuration aspects of this best-in-class enterprise software performance monitoring and service management solution. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability of mission-critical applications. The hands-on lab exercises in this course use Business Service Management version 9.1.

Obsah kurzu

After completing this course, you should be able to:

  • Determine appropriate BSM deployment scenarios
  • Monitor application performance and availability from the end-user perspective
  • Integrate SiteScope (SiS) with the BSM environment
  • Monitor the real-time status of Key Performance Indicators (KPIs), view performance metrics, and work with reports containing historical performance data
  • Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes
  • Create and analyze reports that present and organize specific data your organization might need
  • Create and manage service-level agreements (SLAs) representing your department contracts with service providers, customers, and internal business units
  • Perform administrative tasks to enable user access, configure licenses, and enhance system performance.

Cieľová skupina

New users of BSM 9.0 or 9.1, including:

  • IT Tools Engineers
  • Database Administrators
  • System Administrators
  • Network Administrators
  • Operations Managers
  • Availability Engineers

Kontaktná osoba

Helena Kazárová
+420 261 307 495