Kurz: ITIL V3 Release, Control and Validation

Popis kurzu

Toto školení se podrobně zabývá procesy a nástroji podpory přechodu služeb a jejich součástí. Jedná se o procesy Change Mnagement, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Podrobně jsou probírány aspekty implementace a technologií. Součástí školení je formální přezkoušení (komplexní přezkoušení bez možnosti použití učebnic formou multiple-choice s osmi otázkami, na které je třeba odpovědět v čase 90 minut; pro úspěšné vykonání zkoušky musí studenti dosáhnout 70% správnosti odpovědí). Uvedená cena neobsahuje poplatek za certifikační zkoušku. Při úspěšném absolvování tohoto školení má účastník nárok na zisk 36 bodů PDU pro ziskání či udržení certifikace podle PMI® stupně PMP®.



Obsah kurzu

Upon successful completion of this course participants will understand:

  • The importance of the concept of Service Management as a Practice.
  • The activities, methods and functions used in each of the ITIL Release, Control and Validation processes as well as the process roles and responsibilities.
  • How to use Knowledge Management to enhance ongoing decision support and service delivery capability.
  • The importance of the Release, Control and Validation capabilities in realizing successful service transition.
  • How the ITIL Release, Control and Validation processes interacts with other Lifecycle processes.
  • Continual Service Improvement as a consequence of the ITIL Release, Control and Validation processes and functions.
  • The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL Release, Control and Validation. Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Release, Control and Validation” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.
  • Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.
  • For more info about this course please open datasheet



Cieľová skupina

  • IT professionals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organization
  • Operational staff involved in the activities of the following processes and/or functions: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management



Poznámka k cene

1530 EUR



Kontaktná osoba

Helena Kazárová
+420 261 307 495
education.czsk@hpe.com


Organizátor