Kurz: ITIL V3 Managing Across The Lifecycle

Popis kurzu

Managing Across the Lifecycle je posledným zo školiacich modulov Service Lifecycle/Service. Vedie k získaniu odborného certifikátu ITIL Expert in IT Service Management. Účelom tohoto školiaceho modulu a s ním spojené skúšky, je odovdzať, preskúšať a potvrdiť znalosti celého obsahu publikácií popisujúcich ITIL V3, a to so zameraním na ciele, účel, procesy, funkcie a činnosti v oblasti obchodných, riadiacich a kontrolných a na rozhraní a interakciou medzi procesmi, ktorými sa zaoberá päť základných publikácií venovaných verií 3. Súčasťou školenia je formálne preskúšanie (komplexné preskúšanie bez možnosti použitia učebníc formou multiple-choice s ôsmimi otázkami, na ktoré je potrebné odpovedať v čase 90 minút, pre úspešné vykonanie skúšky musia študenti dosiahnuť 70% správnych odpovedí). Uvedená cena neobsahuje poplatok za certifikačnú skúšku.



Obsah kurzu

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Understanding IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management as a practice
  • Understanding Organizational Challenges
  • Service Assessment methods and purpose
  • Understand and be able to use Complementary Industry Guidance
  • Formal examination: this is a closed book scenario based multiple-choice examination with 8 questions to be answered in 90 minutes. Each question will have 4 possible answers worth from 0 to 5 points. Students must get 28 points out of a possible 40 or 70% correct in order to pass.



Cieľová skupina

The main target group for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate includes but is not restricted to:

  • CIOs, CTOs, managers, supervisory staff, planners, IT consultants and ITSM trainers involved in the ongoing management, coordination and integration of activities and processes across the Service Lifecycle
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
  • Those pursuing the Advanced Service Management Diploma for which the ITIL Expert certification is a prerequisite
  • Individuals interested in acquiring a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization



Poznámka k cene

46740 CZK



Kontaktná osoba

Helena Kazárová
+420 261 307 495
education.czsk@hpe.com


Organizátor