Business Service Management 9.x Essentials - Public Training

Základné info
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Popis kurzu

This entry-level, instructor-led classroom training offers technical personnel, who are new to Business Service Management (BSM) 9.0 or 9.1, the opportunity to develop hands-on experience in applying the fundamental concepts, principles, and methodologies for managing the administration and configuration aspects of this best-in-class enterprise software performance monitoring and service management solution. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability of mission-critical applications. The hands-on lab exercises in this course use Business Service Management version 9.1.

Cieľová skupina

New users of BSM 9.0 or 9.1, including:

  • IT Tools Engineers
  • Database Administrators
  • System Administrators
  • Network Administrators
  • Operations Managers
  • Availability Engineers

Obsahová náplň

After completing this course, you should be able to:

  • Determine appropriate BSM deployment scenarios
  • Monitor application performance and availability from the end-user perspective
  • Integrate SiteScope (SiS) with the BSM environment
  • Monitor the real-time status of Key Performance Indicators (KPIs), view performance metrics, and work with reports containing historical performance data
  • Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes
  • Create and analyze reports that present and organize specific data your organization might need
  • Create and manage service-level agreements (SLAs) representing your department contracts with service providers, customers, and internal business units
  • Perform administrative tasks to enable user access, configure licenses, and enhance system performance.

Termíny kurzov

Otvára sa podľa záujmu.

Kurz na mieru (vnútrofiremný kurz)

Kurz je možné organizovať aj pre uzavreté skupiny kde obsah, termín a miesto sa dohodne podľa požiadaviek zákazníka.

Cena bude vypočítaná na základe presnej špecifikácie objednávateľa.

Odporúčaný rozsah kurzu: 5 dní

Kontakt a miesto konania

Kontaktné údaje
Helena Kazárová
tel: +420 261 307 495

Za Brumlovkou 5/1559, Praha

O organizátorovi

Kontaktné údaje
tel: +420 261 307 495

Za Brumlovkou 5/1559, Praha Zobraziť na mape