Service Manager 9.x Foundations - Public Training

Základné info
Prihlásiť sa na kurz

Popis kurzu

This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. This five‐day course is a mixture of lectures and hands‐on exercises. This course covers software versions 9.21 and 9.3 and the hands‐on labs use software version 9.3. This course is designed for new users of Service Manager who are familiar with ITSM ITIL concepts and want to learn how the Service Manager 9.x workflow engine and application platform automates, facilitates and enforces these key ITSM ITIL processes. Users who are chartered with configuring Service Manager for their organization should attend Service Manager 9.x Technical Configuration.

Cieľová skupina

Obsahová náplň

At the end of the course, you will be able to:

  • Describe the role and intent for each of the Service Manager components.
  • Describe the processes, workflows, and key activities for each module.
  • Use the Service Manager Web and Windows client as well as the Employee Self Service portal.
  • Manage Service Manager operators, using administrative tools.
  • Review how to configure operator, profile, role, environment, folder, and contact objects.
  • Determine the difference between Incident and Problem Management.
  • Discuss the Change, Configuration, Knowledge, and Service Level Management processes.
  • Explain and configure the Service Catalog.
  • Use Request Management workflows.
  • Describe the reporting capabilities of Service

Termíny kurzov

Otvára sa podľa záujmu.

Kurz na mieru (vnútrofiremný kurz)

Kurz je možné organizovať aj pre uzavreté skupiny kde obsah, termín a miesto sa dohodne podľa požiadaviek zákazníka.

Cena bude vypočítaná na základe presnej špecifikácie objednávateľa.

Odporúčaný rozsah kurzu: 5 dní

Kontakt a miesto konania

Kontaktné údaje
Helena Kazárová
tel: +420 261 307 495
e-mail: education.czsk@hpe.com

Adresa
Za Brumlovkou 5/1559, Praha

O organizátorovi

Kontaktné údaje
tel: +420 261 307 495
email: education.czsk@hpe.com
web: www.hpskoleni.cz

Adresa
HEWLETT-PACKARD, s.r.o.
Za Brumlovkou 5/1559, Praha Zobraziť na mape