Service Manager 9.x Advanced - Public Training

Základné info
Prihlásiť sa na kurz

Popis kurzu

This class is targeted at system administrators and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercises. This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).

Cieľová skupina

Administrators, developers, web developers, and managers who are responsible for configuring and tailoring Service Manager

Obsahová náplň

At the end of the course, you will be able to:

  • Add, modify, and delete records using Database Manager
  • Modify database dictionaries to add fields to tables
  • Understand how to use Data Policy
  • Understand relationship between forms and tables
  • Add and modify forms
  • Set up business rules using format control
  • Understand Links and Dynamic View Dependencies
  • Modify the system navigator and MySm
  • Understand how to create and modify wizards
  • Use Display Applications to modify buttons and drop-down menus
  • Understand how the document engine works
  • Define and explain how the alert and notification engines work
  • Understand the best practices for configuring and tailoring
  • Understand how to get data in and out of Service Manager using the base utilities

Termíny kurzov

Otvára sa podľa záujmu.

Kurz na mieru (vnútrofiremný kurz)

Kurz je možné organizovať aj pre uzavreté skupiny kde obsah, termín a miesto sa dohodne podľa požiadaviek zákazníka.

Cena bude vypočítaná na základe presnej špecifikácie objednávateľa.

Odporúčaný rozsah kurzu: 5 dní

Kontakt a miesto konania

Kontaktné údaje
Helena Kazárová
tel: +420 261 307 495
e-mail: education.czsk@hpe.com

Adresa
Za Brumlovkou 5/1559, Praha

O organizátorovi

Kontaktné údaje
tel: +420 261 307 495
email: education.czsk@hpe.com
web: www.hpskoleni.cz

Adresa
HEWLETT-PACKARD, s.r.o.
Za Brumlovkou 5/1559, Praha Zobraziť na mape