Kepner-Tregoe: Analýza problému a racionální rozhodování

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Metodológia vyvinutá spoločnosťou Kepner-Tregoe pomáha zvýšiť efektivitu a výkonnosť jednotlivcov aj organizácií po celom svete už viac ako 50 rokov. Je považovaná za štandard pre reišenie širokej škály kritických situácií vo všetkých odboroch.

Cieľová skupina

Employees at any level who are required to troubleshoot, perform root cause analysis (RCA), make decisions, and implement plans will benefit from this workshop. Broaden your critical thinking capabilities and improve your performance by becoming an issue resolution leader.

Obsahová náplň

The main objective of the 3-day course is to provide tools and techniques for rational and structured approach to complex situations.

Participants on these workshops learn how to:

  • Use a systematic approach to analyse problems, make decisions, avoid future problems, and handle complex issues
  • Ask precise, specific questions to gather, sort, organise, analyse and confirm information related to problems, choices or actions
  • Describe a problem in specific terms and find the true cause
  • Use a common language to improve communication
  • Verify hunches by checking the facts to avoid unnecessary fixes
  • Improve teamwork and provide ideas for helping colleagues become more effective
  • Eliminate recurring problems
  • Document relevant information about problems, decisions and plans
  • Explain the rationale of their thinking to colleagues and managers
  • Choose a fix or other action which best solves the problem
  • Reduce time to fix
  • Reduce the occurrence of repeat questions to customers
  • Provide improved problem escalation

Kontakt a miesto konania

Kontaktné údaje
Helena Kazárová
tel: +420 261 307 495
e-mail: education.czsk@hpe.com

Adresa
Galvaniho 7, Bratislava

O organizátorovi

Kontaktné údaje
tel: +420 776 767 884
email: education.czsk@hpe.com
web: www.hpskoleni.cz

Adresa
HEWLETT-PACKARD, s.r.o.
Za Brumlovkou 5/1559, Praha Zobraziť na mape